Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping time for sports equipment?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for athletes who need their gear sooner.
How do I determine the right size for my apparel?
Each product page features a comprehensive 'Base Size Guide' with specific measurements. We recommend measuring your current gear to compare fits, as performance wear often has a compression or athletic cut.
What is your return policy on used equipment?
We offer a 30-day return policy on all items in original, unused condition with tags attached. For hygiene reasons, undergarments and mouthguards cannot be returned once opened.
Do you offer team or bulk order discounts?
Yes, Base provides specialized pricing for clubs, schools, and professional teams. Please contact our sales department through the 'Team Orders' page for a custom quote.
How should I care for my high-performance fabrics?
To maintain the integrity of technical fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid fabric softeners and bleach, as they can degrade moisture-wicking properties.
Are your products covered by a warranty?
All Base hardware and footwear come with a 6-month manufacturer warranty against defects. This does not cover standard wear and tear from regular athletic use.